What’s your return policy?Updated 2 months ago

If you would like to exchange or return your items for any reason*, this can be arranged either in-store, or through our Web Store. However, the freight charges back to our Web Store will be at the expense of the customer.

*We will not credit, refund or exchange change of mind for returns of clearance items.

Online orders can be returned within 30 days of delivery, and in-store purchases can be returned within 14 days of purchase, so long as the product meets our returns criteria below.

To register an online return please do so from the order management section of the help centre. We will contact you to advise you on the next steps, please don’t return items until we have got back to you to ensure you provide all the relevant information.

We're with you on your parenting journey, so if you need to return an item, at our discretion, we will happily offer you a store credit or equivalent exchange, but please note:

• you MUST provide proof of purchase, date and amount;
• you MUST return the goods within 14 days of purchase, along with any promotional items included with the purchase;
• the item must be re-saleable, e.g ensure items are new, unused, unopened, in original packaging, unwashed and with labels intact;
• clearance products are excluded;
• please choose carefully as certain products like maternity / nursing bras, breast pumps and accessories, all toileting products, reusable and swim nappies; are excluded for hygiene reasons.