if you cant' find a solution using our help centre or live chat, feel free to contact us via this form

babycity

Your one stop shop for all things babycity including how to's, handy guides and shopping tips.

babycity help center

Can I edit or add anything to my order?

I'm having trouble logging in

What is your cancellation policy?

What is Afterpay?

How long are store credit vouchers valid for?

What are your lay-by terms and conditions?

How long does delivery take?

How do I know my order has been confirmed?

Price Promise

Shopping with us

How can I cancel my Click & Collect order?​

Can I alter or change my Click & Collect order at any point?​

Why is Click & Collect not allowing me to select my preferred pickup location?​

Can someone collect my Click & Collect on my behalf?​

Where do I pick up my order?​

What do I need to bring to pick up my Click & Collect order?

How long do you hold Click & Collect orders?

Click & Collect

What’s your return policy?

Do you offer refunds or exchanges?

When will I get my refund?

How do I make a return?

Returns & Exchanges

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

Do you offer expedited shipping?

What is your shipping policy?

What if my package gets lost or arrives damaged?

Do you offer free shipping?

How much does shipping cost?

How do I track my order?

Shipping & Delivery

If there is a recall on an item I received as a gift, will I be notified?

How do I return or exchange an item I received as a gift?

How do I share my gift registry?

Can I choose to have the gift I buy sent directly to the recipient? Or to myself?

Can I keep adding to the registry, even after initial set up?

How do I create my gift registry?

What happens if something on my registry becomes out of stock, or is discontinued?

Am I notified when items on my registry are purchased?

How do I purchase off a registry in-store and online?

An item was on sale when I put it into my gift registry and now it is not?

Gift Registry

what products are available to rent?

How long is the rental agreement for?

How do I return the rental product?

Can I rent online or instore?

Can I rent accessories?

Are there any extra costs involved in a rental?

What information do you need to start a rental?

Is there a bond?

Rentals

What is your rental policy?

Your guide to easy shopping with babycity

Everything you need to know about our click & collect process.

Everything you need to know about our returns & exchanges policy

Everything you need to know about our shipping & delivery

Everything you need to know about creating and managing your babycity gift registry.

Find all you need to know about the babycity® rental program.

Rental PaymentsWhen you purchase a rental you'll receive one product and initiate repeat charges on your credit card. Your payment details will be stored securely and you'll be charged for each of these installments, for the minimum duration and unti

Rental Payments When you purchase a rental you&apos;ll receive one product and initiate repeat charges on your credit card.&#xA0;Your payment details will be stored securely and you&apos;ll be charged for each of these installments, for the minimum duration and until you provide notice to cancel and return your product.If you want to cancel or change your rental, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.&#xA0;See our returns policy for more details on returns and refunds.Lost or stolen rental products Products rented from babycity are the responsibility of the renter until they are received at the approprate returns location. In the event a rented product is lost or stolen payments will continue to be deducted until:<ul><li>the renter files a police report and provides the police file number to babycity&#xAE;</li><li>babycity&#xAE; will assess the product and take into account the duration it has been on rent for then may request a payment from the renter to cover the cost of the lost product to a fair current market value</li><li>the renter may have cause to claim for a lost or stolen product under their own home&amp;contents insurance, babycity accept no responsibility for any insurance claims while the product is in the posession of the renter or in transit to being returned to babycity</li></ul>Cancelling a rental plan Our rental plans have a minimum duration of 6 months, and are then on a monthly auto-renewal basis.To cancel a rental plan contact babycity with one months notice and once the rental product is returned and graded the payment plan will be cancelled.Rental plans can not be cancelled within the first 6 months.Delivery and return costs The costs for delivery to and return from the renter are at the renters expense, delivery is added to the first payment and return costs are up to the renter. We recommend using a tracked courier service, babycity&#xAE; accept no responsibility for goods lost or damaged while in transit.If the rental is started and returned to a phsyical store there is no cost.

All articles

Categories