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babycity

Your one stop shop for all things babycity including how to's, handy guides and shopping tips.

babycity help center

How do I know my order has gone through?

The item I’ve seen online no longer seems to be in stock?

What are your lay-by terms and conditions?

What happens if babycity® cannot supply an item I have ordered?

What is Afterpay?

What is Online EFTPOS?

How long are store credit vouchers valid for?

Can I use a credit voucher in another babycity® store?

Price Promise

Shopping

How do I know my order has gone through and payment has been confirmed?

I can’t log into my account

I’ve forgotten my password or need to reset my password

I’ve sent an email to customer service and have not had a reply

What do I do if I have not received an order confirmation email from you?

Technical

Can I track my delivery?

Do you deliver overseas?

How long will my order take to arrive?

What are your shipping rates?

What is your shipping policy?

Delivery

What is your return policy?

My item is faulty, what do I do?

How do I exchange/return an item I purchased in-store?

How do I exchange/return an item I purchased online?

Can I return Clearance items?

How will I know when you have received my return?

Is there a cost if I decide to return my item via mail?

Returns

How do I create my gift registry?

Can I keep adding to the registry, even after initial set up?

How do I share my gift registry?

How do I purchase off a registry in-store and online?

Can I choose to have the gift I buy sent directly to the recipient? Or to myself?

Am I notified when items on my registry are purchased?

What happens if something on my registry becomes out of stock, or is discontinued?

An item was on sale when I put it into my gift registry and now it is not?

How do I return or exchange an item I received as a gift?

If there is a recall on an item I received as a gift, will I be notified?

Gift Registry

What do I need to bring to pick up my Click & Collect order?

Where do I pick up my order?​

Can someone collect my Click & Collect on my behalf?​

How long do you hold Click & Collect orders?

Why is Click & Collect not allowing me to select my preferred pickup location?​

Can I alter or change my Click & Collect order at any point?​

How can I cancel my Click & Collect order?​

Click & Collect

What products are available to rent?

Can I extend my hire period?

Can I return the car seat early?

Are hired car seats safe?

Are the car seats new or used?

Can I hire more than one seat?

Is there a bond or deposit required?

Who pays for delivery?

How do I sign up for hire?

Who covers everyday wear and tear?

What does the hire fee cover?

What if I'm involved in a car accident?

Can I rent accessories?

How do I return the rental product?

Can I rent online or instore?

Are there any extra costs involved in a rental?

Rentals

Love To Dream Size Chart

Mokopuna Size Chart

Bobux Size Chart

Mushie Size Chart

Mountain Buggy® Car Seat Adaptor

phil&teds® Car Seat Adaptor

Size & Compatibility

What is your rental policy?

Do you offer price matching?

Your guide to easy shopping with babycity

Your guide to solving common website and account issues with ease.

Everything you need to know about our shipping & delivery

Everything you need to know about our returns & exchanges policy

Everything you need to know about creating and managing your babycity gift registry.

Everything you need to know about our click & collect process.

Find all you need to know about the babycity® rental program.

Find information about product dimensions and compatible accessories.

Rental PaymentsWhen you purchase a rental you'll receive one product and initiate repeat charges on your credit card. Your payment details will be stored securely and you'll be charged for each of these installments, for the minimum duration and unti

Rental Payments When you purchase a rental you&apos;ll receive one product and initiate repeat charges on your credit card.&#xA0;Your payment details will be stored securely and you&apos;ll be charged for each of these installments, for the minimum duration and until you provide notice to cancel and return your product.If you want to cancel or change your rental, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.&#xA0;See our returns policy for more details on returns and refunds.Lost or stolen rental products Products rented from babycity are the responsibility of the renter until they are received at the approprate returns location. In the event a rented product is lost or stolen payments will continue to be deducted until:<ul><li>the renter files a police report and provides the police file number to babycity&#xAE;</li><li>babycity&#xAE; will assess the product and take into account the duration it has been on rent for then may request a payment from the renter to cover the cost of the lost product to a fair current market value</li><li>the renter may have cause to claim for a lost or stolen product under their own home&amp;contents insurance, babycity accept no responsibility for any insurance claims while the product is in the posession of the renter or in transit to being returned to babycity</li></ul>Cancelling a rental plan Our rental plans have a minimum duration of 6 months, and are then on a monthly auto-renewal basis.To cancel a rental plan contact babycity with one months notice and once the rental product is returned and graded the payment plan will be cancelled.Rental plans can not be cancelled within the first 6 months.Delivery and return costs The costs for delivery to and return from the renter are at the renters expense, delivery is added to the first payment and return costs are up to the renter. We recommend using a tracked courier service, babycity&#xAE; accept no responsibility for goods lost or damaged while in transit.If the rental is started and returned to a phsyical store there is no cost.

We’re here to promise you peace of mind, knowing your parenting journey begins with us. Peace of mind includes price! So, if you find the identical product (same brand, model, colour, and a new-boxed item for delivery/ collection that day) from a com

<main id="isPasted"><section id="shopify-section-template--24842343940395__main"><h2 id="the-babycity-price-promise">The babycity&#xAE; Price Promise</h2>We&#x2019;re here to promise you peace of mind, knowing your parenting journey begins with us. Peace of mind includes price! So, if you find the identical product (same brand, model, colour, and a new-boxed item for delivery/ collection that day) from a competitor, we&#x2019;ll match the price. PLUS, if you are a Bub Club&#x2122;&#xA0;member you&#x2019;ll receive a further 5% off!&#xA0;The price promise:<ul><li>does not apply to offers by vendors outside New Zealand, rain checks, quotes, or special orders, liquidation sales, clearance or warehouse outlets, manufacturers clearance, auction websites or private sellers, and any other discount such as Gold Cards.</li><li>is at our discretion, and we retain the right to refuse the match without disclosing the reason.</li></ul>Once our team has verified these terms and conditions, we will gladly action the price promise.&#xA0;<h3 id="faqs">FAQ&apos;s:</h3>How do I request a price promise in store?Simply ask our team to verify if it meets our terms and conditions, once it has been verified and authorised, the team will match the price for you during your transaction.How do I request a price promise online?Please email our web team at weborders@babycity.co.nz with the URL linking to the competitor&#x2019;s offer, and the team can verify it, and process your transaction from there. Our web orders email is manned Monday - Friday 8am - 4.30pm. For urgent weekend inquiries about a price promise, please ring your nearest store, the team can verify a price promise and process sales over the phone.<a target="_blank" rel="noreferrer noopener" href="https://www.instagram.com/babycity_nz/" title="babycity on Instagram"> </a></section></main>

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