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Shopping
Your guide to easy shopping with babycity
Technical
Your guide to solving common website and account issues with ease.
Delivery
Everything you need to know about our shipping & delivery
Returns
Everything you need to know about our returns & exchanges policy
Gift Registry
Everything you need to know about creating and managing your babycity gift registry.
Click & Collect
Everything you need to know about our click & collect process.
Rentals
Find all you need to know about the babycity® rental program.
Size & Compatibility
Find information about product dimensions and compatible accessories.
Articles
📌Christmas Delivery Cut Off – Order by 2pm on 15 December
To help ensure your parcel arrives in time for Christmas, please place your online order before 2pm on Monday, 15 December.Orders received by this time will be packed and dispatched as quickly as possible. Due to the busy courier season, any orders p
What is Bub Club™ and What Benefits Do I Get?
Bub Club™ is babycity®’s free loyalty program that rewards you every time you shop — in-store or online. Joining is quick and easy, and you’ll instantly unlock savings and special perks designed for families. Enjoy 5% discount on all items — includin
Do you offer price matching?
We’re here to promise you peace of mind, knowing your parenting journey begins with us. Peace of mind includes price! So, if you find the identical product (same brand, model, colour, and a new-boxed item for delivery/ collection that day) from a com
What is your rental policy?
Rental PaymentsWhen you purchase a rental you'll receive one product and initiate repeat charges on your credit card. Your payment details will be stored securely and you'll be charged for each of these installments, for the minimum duration and unti
I received a different colour. Why was it sent randomly?
If the product variant is listed as “Assorted” or the product description includes a note mentioning “assorted”, it means the item is sent at random. In this case, customers are not able to choose specific colours or designs. If you’d like to select