Technical

Your guide to solving common website and account issues with ease.

How do I know my order has gone through and payment has been confirmed?

Once your order has been confirmed, you will receive an ‘Order Confirmation’ email with your order details.

I can’t log into my account

When you shop with us or access your account, we will ask you to sign in. If you find that your email address or password is not recognised, please check you’re using the same email address and password you used when you registered with us.

I’ve forgotten my password or need to reset my password

If you can’t remember your password, simply click on the ‘Reset my Password’ link in the Sign in page and we’ll email you a link to reset your password. You can change your password, email address or any other details at any time by signing into My A

I’ve sent an email to customer service and have not had a reply

If you send us an email between 8:30am - 5:00pm Monday to Friday with any query our team will endeavour to reply to you within 24hrs. If you contact us after hours, on the weekend or public holidays we will endeavour to reply to you within 48hrs.

What do I do if I have not received an order confirmation email from you?

If you do not receive a confirmation within 12 hours of placing your order we recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there. To stop this from happening, please add 'info@babyci