if you cant' find a solution using our help centre or live chat, feel free to contact us via this form

babycity

If you send us an email between 8:30am - 5:00pm Monday to Friday with any query our team will endeavour to reply to you within 24hrs. If you contact us after hours, on the weekend or public holidays we will endeavour to reply to you within 48hrs.<a href="http://t.link-url.io/?r=MTAwMA0KDQoNCmExNjAwMDAwMDAxMDY1ZA0KbWFpbHRvOmluZm9AYmFieWNpdHkuY28ubnoNCnRydWUNCmphaW1lZS5iYXJ0b25AYmFieWNpdHkuY28ubno%3d" rel="noreferrer noopener" style=" text-decoration: underline 2px;" target="_blank" id="isPasted"></a>

If you send us an email between 8:30am - 5:00pm Monday to Friday with any query our team will endeavour to reply to you within 24hrs. If you contact us after hours, on the weekend or public holidays we will endeavour to reply to you within 48hrs.

I’ve sent an email to customer service and have not had a reply

Technical

How do I know my order has gone through?

The item I’ve seen online no longer seems to be in stock?

What are your lay-by terms and conditions?

What happens if babycity® cannot supply an item I have ordered?

What is Afterpay?

What is Online EFTPOS?

How long are store credit vouchers valid for?

Can I use a credit voucher in another babycity® store?

Price Promise

Shopping

How do I know my order has gone through and payment has been confirmed?

I can’t log into my account

I’ve forgotten my password or need to reset my password

What do I do if I have not received an order confirmation email from you?

Can I track my delivery?

Do you deliver overseas?

How long will my order take to arrive?

What are your shipping rates?

What is your shipping policy?

Delivery

What is your return policy?

My item is faulty, what do I do?

How do I exchange/return an item I purchased in-store?

How do I exchange/return an item I purchased online?

Can I return Clearance items?

How will I know when you have received my return?

Is there a cost if I decide to return my item via mail?

Returns

How do I create my gift registry?

Can I keep adding to the registry, even after initial set up?

How do I share my gift registry?

How do I purchase off a registry in-store and online?

Can I choose to have the gift I buy sent directly to the recipient? Or to myself?

Am I notified when items on my registry are purchased?

What happens if something on my registry becomes out of stock, or is discontinued?

An item was on sale when I put it into my gift registry and now it is not?

How do I return or exchange an item I received as a gift?

If there is a recall on an item I received as a gift, will I be notified?

Gift Registry

What do I need to bring to pick up my Click & Collect order?

Where do I pick up my order?​

Can someone collect my Click & Collect on my behalf?​

How long do you hold Click & Collect orders?

Why is Click & Collect not allowing me to select my preferred pickup location?​

Can I alter or change my Click & Collect order at any point?​

How can I cancel my Click & Collect order?​

Click & Collect

What products are available to rent?

Can I extend my hire period?

Can I return the car seat early?

Are hired car seats safe?

Are the car seats new or used?

Can I hire more than one seat?

Is there a bond or deposit required?

Who pays for delivery?

How do I sign up for hire?

Who covers everyday wear and tear?

What does the hire fee cover?

What if I'm involved in a car accident?

Can I rent accessories?

How do I return the rental product?

Can I rent online or instore?

Are there any extra costs involved in a rental?

Rentals

Love To Dream Size Chart

Mokopuna Size Chart

Bobux Size Chart

Mushie Size Chart

Mountain Buggy® Car Seat Adaptor

phil&teds® Car Seat Adaptor

Size & Compatibility

What is your rental policy?

Do you offer price matching?

I’ve sent an email to customer service and have not had a replyUpdated 16 days ago