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Shopping

Your guide to easy shopping with babycity

How do I know my order has gone through?

When you process your order on the payments page the page will confirm your order. You will also receive and email confirmation from babycity® that we have received your order. If you do not receive the order please check your 'junk mail' folder just

The item I’ve seen online no longer seems to be in stock?

If an item is sold out or not currently available online it will say ‘In-Store Only’. If you wish to purchase one of these items please phone your nearest store and they will check whether they have it in stock. They may also be able to organise a tr

What are your lay-by terms and conditions?

Layby as a payment option is available in store only. If you have found an item/s on babycity.co.nz that you wish to layby, (excluding online only specials) please refer to the store locator to find your local babycity store and we can set this up fo

What happens if babycity® cannot supply an item I have ordered?

If an item you ordered is no longer available we make all attempts to locate the item from one of our stores nationwide. If we are unable to source the missing item we'll communicate directly with you to let you know that we'll send part of your orde

What is Afterpay?

Afterpay lets you pay for your purchases in 4 payments, every 2 weeks. There are no fees or interest for purchases up to $2000, when you pay on time and in full.To be eligible to use Afterpay you need:. For more information around paying with Afterpa

What is Online EFTPOS?

Online EFTPOS lets you pay for your online purchases straight from your smartphone, all you need is your mobile number and the participating banks app. Participating banks are ASB, The Co-operative Bank, Heartland and Westpac.For more information aro

How long are store credit vouchers valid for?

Credit vouchers are valid for 12 months from the date of issue.

Can I use a credit voucher in another babycity® store?

Yes, the vouchers can be used in any of our stores throughout New Zealand.

Price Promise

We’re here to promise you peace of mind, knowing your parenting journey begins with us.  Peace of mind includes price!  So, if you find the identical product (same brand, model, colour, and a new-boxed item for delivery/ collection that day) from a c