What do I need to bring to pick up my Click & Collect order?
Order pick up confirmation emailValid photo ID to match the order upon pick up
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Click & Collect
Everything you need to know about our click & collect process.
Where do I pick up my order?
Pick up your Click & Collect from the check out counter at your nominated store.
Can someone collect my Click & Collect on my behalf?
Yes, family and friends can collect your order on your behalf. To ensure a smooth and secure pick up, we require you to arrange this prior to time of collection by calling your chosen store for collection, with your order number. The nominee will als
How long do you hold Click & Collect orders?
We hold Click & Collect orders for 7 days after you receive your "Ready for Collection" email. If you do not collect your order within 7 days, we reserve the right to return your items to stock. Please note there may be a waiting period of 3-4 busine
Why is Click & Collect not allowing me to select my preferred pickup location?
To be eligible to place a Click & Collect order, all the items that you have added to your cart need to be available at your chosen store. If you are seeing an 'Out of Stock' message in the cart or 'Select Pickup' pop up window, one or more of your i
Can I alter or change my Click & Collect order at any point?
Unfortunately, no changes can be made once your order has been processed online. However, you are welcome to exchange or process a credit in store upon collection.
How can I cancel my Click & Collect order?
Should you wish to cancel your Click & Collect order get in touch with your nominated store team, provide your order number and we will facilitate your request and arrange an exchange or store credit. If you have any questions or require further assi