Everything you need to know about our returns & exchanges policy
If you would like to exchange or return your items for any reason*, this can be arranged either in-store, or through our Web Store. However, the freight charges back to our Web Store will be at the expense of the customer. *We will not credit, refund
babycity provide quality brands and products to suit your lifestyle that are built to last. We believe you will be fully satisfied with your product, however if you have any concerns please contact us by calling 0800 282 2582 or by emailing info@baby
If you would like to exchange or return your items for any reason*, this can be arranged either in-store within 14 days of purchase. You can choose to return through our Web Store, however, the freight charges back to our Web Store will be at the cus
If you would like to exchange or return your items for any reason*, this can be arranged either in-store, or through our Web Store. However, the freight charges back to our Web Store will be at the customer's expense. To process an online return, ple
Clearance returns: we will not credit, refund or exchange change of mind for returns of clearance items. In the event of a faulty Clearance return, this will follow the same faulty product assessment and repair process as any other product. Please re
One of our babycity® team will contact you via phone or email once your package arrives. We recommend sending this via track and trace so you can keep track of your item.
If you decide to return your purchase to us via post or courier you will need to pay the postage costs. These will vary depending on the size of the item and your location. We’ll notify you via email as soon as we receive your return.