My item is faulty, what do I do?Updated 6 days ago

babycity provide quality brands and products to suit your lifestyle that are built to last. We believe you will be fully satisfied with your product, however if you have any concerns please contact us by calling 0800 282 2582 or by emailing [email protected] and we’ll be happy to help resolve the problem.

Hassle Free Returns

Whenever goods are faulty, damaged or in failure of guarantee we will repair, replace or refund as appropriate. For all faulty returns we require valid proof of purchase to assess the return request, however, if you are purchasing items with your Bubclub account, our team will be able to review previous purchases for you. You can return a faulty item in-store or online by emailing [email protected]. Our helpful team will be more than happy to help find a resolution to your issue.

If you have a product that requires an assessment and or repair, please note that:

- Faulty products must follow a supplier warranty assessment process. We reserve the right to repair the item if it’s possible to do so before replacing or refunding.
- The cost of shipping the product back to us will be at the customer's expense.
- For faulty returns and repairs outside of the products' warranty period, please note that the cost of freight and replacement or repaired parts will be at the customer's expense

If you have any other questions regarding returns and exchanges, please give our team a call on 0800 282 2582.