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babycity

Once your order has shipped you will receive a shipping confirmation email from baby city.You will also receive your tracking details from our nominated courier partner, Post Haste (or Mainfreight for larger bulky items).They will keep you informed of your delivery from start to finish, and you can contact them to make any alterations to delivery times to suit you.Once your parcel is with the courier company, they are the best source of information.

Once your order has shipped you will receive a shipping confirmation email from baby city. You will also receive your tracking details from our nominated courier partner, Post Haste (or Mainfreight for larger bulky items). They will keep you informed

How do I track my order?

Shipping & Delivery

Can I edit or add anything to my order?

I'm having trouble logging in

What is your cancellation policy?

What is Afterpay?

How long are store credit vouchers valid for?

What are your lay-by terms and conditions?

How long does delivery take?

How do I know my order has been confirmed?

Price Promise

Shopping with us

How can I cancel my Click & Collect order?​

Can I alter or change my Click & Collect order at any point?​

Why is Click & Collect not allowing me to select my preferred pickup location?​

Can someone collect my Click & Collect on my behalf?​

Where do I pick up my order?​

What do I need to bring to pick up my Click & Collect order?

How long do you hold Click & Collect orders?

Click & Collect

What’s your return policy?

Do you offer refunds or exchanges?

When will I get my refund?

How do I make a return?

Returns & Exchanges

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

Do you offer expedited shipping?

What is your shipping policy?

What if my package gets lost or arrives damaged?

Do you offer free shipping?

How much does shipping cost?

If there is a recall on an item I received as a gift, will I be notified?

How do I return or exchange an item I received as a gift?

How do I share my gift registry?

Can I choose to have the gift I buy sent directly to the recipient? Or to myself?

Can I keep adding to the registry, even after initial set up?

How do I create my gift registry?

What happens if something on my registry becomes out of stock, or is discontinued?

Am I notified when items on my registry are purchased?

How do I purchase off a registry in-store and online?

An item was on sale when I put it into my gift registry and now it is not?

Gift Registry

what products are available to rent?

How long is the rental agreement for?

How do I return the rental product?

Can I rent online or instore?

Can I rent accessories?

Are there any extra costs involved in a rental?

What information do you need to start a rental?

Is there a bond?

Rentals

What is your rental policy?

How do I track my order?Updated 3 months ago