We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via your help centre for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via your help centre for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

What do I do if I receive the wrong item in my order?

If no one was home at the time of delivery, the carrier may leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the shipp

If no one was home at the time of delivery, the carrier may leave the package in a safe location.Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive.If you still are unable to locate the package, please reach out to the carrier identified in your shipping confirmation email or delivery notification.If you need additional assistance, please contact us via the help centre order tracking option.

My order was marked delivered but it’s not here.

We aim to deliver all goods within 48 hours of shipping with most parcels being overnight from time of despatch, however we can not offer the ability to guarantee an overnight service. Rural deliveries or bulky items require an additional 3-4 days.

We aim to deliver all goods within 48 hours of shipping with most parcels being overnight from time of despatch, however we can not offer the ability to guarantee an overnight service.Rural deliveries or bulky items require an additional 3-4 days.

Do you offer expedited shipping?

We aim to despatch online orders within 5-7 working days. Please be advised, during times of high order volume (such as during a Flash sale) and public holidays this delivery period may take longer. This is subject to stock availability. All orders a

<h2 id="delivery-times">Delivery times</h2>We aim to despatch online orders within 5-7 working days. Please be advised, during times of high order volume (such as during a Flash sale) and public holidays this delivery period may take longer. This is subject to stock availability.All orders are delivered by Post Haste, or Mainfreight or larger bulky items. Once your order has been shipped, you will receive a confirmation email including a Track &amp; Trace number for your package. Follow the links provided.Most delvieries are overnight from time of despatch, however rural deliveries require an extra 3-4 days.Please note, babycity&#xAE; does not deliver to the Chatham Islands, P.O.Boxes and private bags, it must be a physical address.<h2 id="isPasted">Delivery Costs</h2>FREE DELIVERY for any orders over $100 when delivered within New Zealand*. For specific Big and Bulky nursery items (Nursing Chairs, Wooden Cots and Bassinets) a separate bulk item charge will apply, this will be displayed at the checkout.$7 freight charge applies for any orders under $100 (unless otherwise stated or as part of any promotion) when delivered within New Zealand**This excludes the Chatham Islands, PO Boxes and private bags.

What is your shipping policy?

At babycity®, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please contact the courier identified in your shipping confirmation email. We understand the disappointment of receiv

<h2 id="lost-packages">Lost packages</h2>At babycity&#xAE;, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please contact the courier identified in your shipping confirmation email. <h2 id="damaged-packages">Damaged packages</h2>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team via our help centre immediately, and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What if my package gets lost or arrives damaged?

We offer free shipping on orders over $100, excluding bulky items.

We offer free shipping on orders over $100, excluding bulky items.

Do you offer free shipping?

FREE DELIVERY for any orders over $100 when delivered within New Zealand*. For specific Big and Bulky nursery items (Nursing Chairs, Wooden Cots and Bassinets) a separate bulk item charge will apply, this will be displayed at the checkout. $7 freight

<h2 id="isPasted">Delivery Costs</h2>FREE DELIVERY for any orders over $100 when delivered within New Zealand*. For specific Big and Bulky nursery items (Nursing Chairs, Wooden Cots and Bassinets) a separate bulk item charge will apply, this will be displayed at the checkout.$7 freight charge applies for any orders under $100 (unless otherwise stated or as part of any promotion) when delivered within New Zealand**This excludes the Chatham Islands, PO Boxes and private bags.

How much does shipping cost?

Once your order has shipped you will receive a shipping confirmation email from baby city. You will also receive your tracking details from our nominated courier partner, Post Haste (or Mainfreight for larger bulky items). They will keep you informed

Once your order has shipped you will receive a shipping confirmation email from baby city.You will also receive your tracking details from our nominated courier partner, Post Haste (or Mainfreight for larger bulky items).They will keep you informed of your delivery from start to finish, and you can contact them to make any alterations to delivery times to suit you.Once your parcel is with the courier company, they are the best source of information.

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number into our tracking page. Tracking information may not be immediately available after your order is placed. It can take up to [X hours] for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

if you cant' find a solution using our help centre or live chat, feel free to contact us via this form

babycity

Everything you need to know about our shipping & delivery

Shipping & Delivery