What is your shipping policy?Updated a month ago
Delivery times
We aim to despatch online orders within 5-7 working days. Please be advised, during times of high order volume (such as during a Flash sale) and public holidays this delivery period may take longer. This is subject to stock availability.
All orders are delivered by Post Haste, or Mainfreight or larger bulky items. Once your order has been shipped, you will receive a confirmation email including a Track & Trace number for your package. Follow the links provided.
Most delvieries are overnight from time of despatch, however rural deliveries require an extra 3-4 days.
Please note, babycity® does not deliver to the Chatham Islands, P.O.Boxes and private bags, it must be a physical address.
Delivery Costs
FREE DELIVERY for any orders over $100 when delivered within New Zealand*. For specific Big and Bulky nursery items (Nursing Chairs, Wooden Cots and Bassinets) a separate bulk item charge will apply, this will be displayed at the checkout.
$7 freight charge applies for any orders under $100 (unless otherwise stated or as part of any promotion) when delivered within New Zealand*
*This excludes the Chatham Islands, PO Boxes and private bags.