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babycity

<h2 id="lost-packages">Lost packages</h2><p>At babycity&#xAE;, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please contact the courier identified in your shipping confirmation email.</p><p><br></p><h2 id="damaged-packages">Damaged packages</h2><p>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team via our help centre immediately, and include photos of the damaged items or package.</p><p>We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.</p>

At babycity®, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please contact the courier identified in your shipping confirmation email. We understand the disappointment of receiv

What if my package gets lost or arrives damaged?

Shipping & Delivery

Can I edit or add anything to my order?

I'm having trouble logging in

What is your cancellation policy?

What is Afterpay?

How long are store credit vouchers valid for?

What are your lay-by terms and conditions?

How long does delivery take?

How do I know my order has been confirmed?

Price Promise

Shopping with us

How can I cancel my Click & Collect order?​

Can I alter or change my Click & Collect order at any point?​

Why is Click & Collect not allowing me to select my preferred pickup location?​

Can someone collect my Click & Collect on my behalf?​

Where do I pick up my order?​

What do I need to bring to pick up my Click & Collect order?

How long do you hold Click & Collect orders?

Click & Collect

What’s your return policy?

Do you offer refunds or exchanges?

When will I get my refund?

How do I make a return?

Returns & Exchanges

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

Do you offer expedited shipping?

What is your shipping policy?

Do you offer free shipping?

How much does shipping cost?

How do I track my order?

If there is a recall on an item I received as a gift, will I be notified?

How do I return or exchange an item I received as a gift?

How do I share my gift registry?

Can I choose to have the gift I buy sent directly to the recipient? Or to myself?

Can I keep adding to the registry, even after initial set up?

How do I create my gift registry?

What happens if something on my registry becomes out of stock, or is discontinued?

Am I notified when items on my registry are purchased?

How do I purchase off a registry in-store and online?

An item was on sale when I put it into my gift registry and now it is not?

Gift Registry

what products are available to rent?

How long is the rental agreement for?

How do I return the rental product?

Can I rent online or instore?

Can I rent accessories?

Are there any extra costs involved in a rental?

What information do you need to start a rental?

Is there a bond?

Rentals

What is your rental policy?

Lost packages

Damaged packages

What if my package gets lost or arrives damaged?Updated 3 months ago

Lost packages

Damaged packages