What if I'm involved in a car accident?Updated 6 days ago

If you’ve been involved in a serious car accident, please contact us as soon as possible. For your child’s safety, the hired car seat must be replaced if any of the following conditions apply — even if the seat appears undamaged. 

• Was the vehicle unable to be driven from the scene? 
• Was the vehicle door nearest to the car seat damaged? 
• Was there any broken glass on the car seat or its components? 
• Did anyone in the vehicle sustain injuries (including whiplash or delayed neck pain)? 
• If the vehicle has air-bags, did they deploy? 
• Is there any visible damage to the car seat? (e.g., broken parts, stress marks on plastic, stretched harness webbing, damaged top tether stitching, cracks, or buckling when placed on a flat surface) 

Your child’s safety is our top priority, and we’re here to help ensure you're supported through the process.