if you cant' find a solution using our help centre or live chat, feel free to contact us via this form

babycity

<p>We cannot guarantee the ability to cancel your order once it has been placed.</p><p>Please call us on 0800 BUB CLUB with your cancellation request as soon as possible; if the order has already been collected by our courier we will not be able to cancel it.</p>

We cannot guarantee the ability to cancel your order once it has been placed. Please call us on 0800 BUB CLUB with your cancellation request as soon as possible; if the order has already been collected by our courier we will not be able to cancel it.

What is your cancellation policy?

Shopping with us

Can I edit or add anything to my order?

I'm having trouble logging in

What is Afterpay?

How long are store credit vouchers valid for?

What are your lay-by terms and conditions?

How long does delivery take?

How do I know my order has been confirmed?

Price Promise

How can I cancel my Click & Collect order?​

Can I alter or change my Click & Collect order at any point?​

Why is Click & Collect not allowing me to select my preferred pickup location?​

Can someone collect my Click & Collect on my behalf?​

Where do I pick up my order?​

What do I need to bring to pick up my Click & Collect order?

How long do you hold Click & Collect orders?

Click & Collect

What’s your return policy?

Do you offer refunds or exchanges?

When will I get my refund?

How do I make a return?

Returns & Exchanges

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

Do you offer expedited shipping?

What is your shipping policy?

What if my package gets lost or arrives damaged?

Do you offer free shipping?

How much does shipping cost?

How do I track my order?

Shipping & Delivery

If there is a recall on an item I received as a gift, will I be notified?

How do I return or exchange an item I received as a gift?

How do I share my gift registry?

Can I choose to have the gift I buy sent directly to the recipient? Or to myself?

Can I keep adding to the registry, even after initial set up?

How do I create my gift registry?

What happens if something on my registry becomes out of stock, or is discontinued?

Am I notified when items on my registry are purchased?

How do I purchase off a registry in-store and online?

An item was on sale when I put it into my gift registry and now it is not?

Gift Registry

what products are available to rent?

How long is the rental agreement for?

How do I return the rental product?

Can I rent online or instore?

Can I rent accessories?

Are there any extra costs involved in a rental?

What information do you need to start a rental?

Is there a bond?

Rentals

What is your rental policy?

What is your cancellation policy?Updated 3 months ago