Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. If it has not yet been co

<p>Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. If it has not yet been collected by our courier we may be able to change the delivery address.&#xA0;</p><p>Call us on 0800 BUB CLUB</p>

Can I edit or add anything to my order?

We use a simple yet secure login process. Enter your email address and you'll be sent a passcode, just check our junk or spam folder.

<p>We use a simple yet secure login process. Enter your email address and you&apos;ll be sent a passcode, just check our junk or spam folder.</p>

I'm having trouble logging in

We cannot guarantee the ability to cancel your order once it has been placed. Please call us on 0800 BUB CLUB with your cancellation request as soon as possible; if the order has already been collected by our courier we will not be able to cancel it.

<p>We cannot guarantee the ability to cancel your order once it has been placed.</p><p>Please call us on 0800 BUB CLUB with your cancellation request as soon as possible; if the order has already been collected by our courier we will not be able to cancel it.</p>

What is your cancellation policy?

Afterpay lets you pay for your purchases in 4 payments, every 2 weeks. There are no fees or interest for purchases up to $2000, when you pay on time and in full.To be eligible to use Afterpay you need:. For more information around paying with Afterpa

<p id="isPasted">Afterpay lets you pay for your purchases in 4 payments, every 2 weeks. There are no fees or interest for purchases up to $2000, when you pay on time and in full.<br><strong><br>To be eligible to use Afterpay you need:</strong></p><ol><li>A New Zealand credit card or debit card</li><li>To be over 18 years of age</li><li>A New Zealand residential address</li></ol><p>For more information around paying with Afterpay please check out our info page&#xA0;<a href="https://www.babycity.co.nz/afterpay" rel="noreferrer noopener" style=" text-decoration: underline 2px;" target="_blank" title="Payment Options">here</a> or contact our friendly customer care team on 0800 282 2582</p>

What is Afterpay?

Credit vouchers are valid for 12 months from the date of issue.

<p>Credit vouchers are valid for 12 months from the date of issue.</p>

How long are store credit vouchers valid for?

Layby as a payment option is available in store only. If you have found an item/s on babycity.co.nz that you wish to layby, (excluding online only specials) please refer to the store locator to find your local babycity store and we can set this up fo

<p id="isPasted">Layby as a payment option is available in store only.</p><p>If you have found an item/s on babycity.co.nz that you wish to layby, (excluding online only specials) please refer to the <a href="https://www.babycity.co.nz/locations" rel="noreferrer noopener" style=" text-decoration: underline 2px;" target="_blank" title="babycity&#xAE; Store Locations">store locator</a> to find your local babycity store and we can set this up for you. Please note; in-store and online specials may vary</p><p><strong>babycity&#xAE; in store Lay-by Terms &amp; Conditions</strong></p><ol><li>Lay-bys are available as a payment option in any physical babycity store</li><li>A minimum 10% deposit of the full value of the goods is required</li><li>The item you want to lay-by must have a minimum value of $20</li><li>Lay-bys up to $300 are valid for 6 weeks</li><li>Lay-bys $301-$500 are valid for 8 weeks</li><li>Lay-Bys $500-$800 are valid for 10 weeks</li><li>Lay-bys $801+ are valid for 13 weeks</li><li>Overdue or cancelled Lay-bys incur a 10% administration fee which will be charged on any cancelled Lay-by. The 10% administration fee is calculated as 10% of the original Lay-by amount.</li><li>End of season sales, or clearance item lay-bys require a 50 percent deposit and are valid for 2 weeks.</li></ol>

What are your lay-by terms and conditions?

We aim to despatch online orders within 5-7 working days. Please be advised, during times of high order volume (such as during a Flash sale) and public holidays this delivery period may take longer. This is subject to stock availability. All orders a

<h2 id="isPasted">Delivery times</h2><p>We aim to despatch online orders within 5-7 working days. Please be advised, during times of high order volume (such as during a Flash sale) and public holidays this delivery period may take longer. This is subject to stock availability.</p><p>All orders are delivered by Post Haste, or Mainfreight or larger bulky items. Once your order has been shipped, you will receive a confirmation email including a Track &amp; Trace number for your package. Follow the links provided.</p><p>Please note, babycity&#xAE; does not deliver to the Chatham Islands, P.O.Boxes and private bags, it must be a physical address</p>

How long does delivery take?

When you process your order on the payments page the page will confirm your order. You will also receive and email confirmation from babycity® that we have received your order. If you do not receive the order please check your 'junk mail' folder just

<p>When you process your order on the payments page the page will confirm your order. You will also receive and email confirmation from babycity&#xAE; that we have received your order. If you do not receive the order please check your &apos;junk mail&apos; folder just in case. If you still have not received an email please contact us.<a href="http://t.link-url.io/?r=MTAwMA0KDQoNCmExNjAwMDAwMDAxMDY1ZA0KbWFpbHRvOmluZm9AYmFieWNpdHkuY28ubnoNCnRydWUNCmphaW1lZS5iYXJ0b25AYmFieWNpdHkuY28ubno%3d" rel="noreferrer noopener" style=" text-decoration: underline 2px;" target="_blank" id="isPasted"></a><br></p>

How do I know my order has been confirmed?

We’re here to promise you peace of mind, knowing your parenting journey begins with us.  Peace of mind includes price!  So, if you find the identical product (same brand, model, colour, and a new-boxed item for delivery/ collection that day) from a c

<h2 id="isPasted">The babycity&#xAE; Price Promise</h2><p>We&#x2019;re here to promise you peace of mind, knowing your parenting journey begins with us. &#xA0;Peace of mind includes price! &#xA0;So, if you find the identical product (same brand, model, colour, and a new-boxed item for delivery/ collection that day) from a competitor, we&#x2019;ll match the price.</p><p>PLUS, if you are a Bub Club&#x2122; member you&#x2019;ll receive a further 5% off!</p><h2 id="the-price-promise">The price promise:</h2><p>does not apply to offers by vendors outside New Zealand, rain checks, quotes, or special orders, liquidation sales, clearance or warehouse outlets, manufacturers clearance, auction websites or private sellers, and any other discount such as Gold Cards. &#xA0;</p><p>is at our discretion, and we retain the right to refuse the match without disclosing the reason. &#xA0;</p><p>Once our team has verified these terms and conditions, we will gladly action the price promise.&#xA0;</p><p><br></p><h2 id="faqs">FAQ&apos;s:</h2><h3 id="how-do-i-request-a-price-promise-in-store">How do I request a price promise in store?</h3><p>Simply ask our team to verify if it meets our terms and conditions, once it has been verified and authorised, the team will match the price for you during your transaction.</p><p><br></p><h3 id="how-do-i-request-a-price-promise-online">How do I request a price promise online?</h3><p>Please email our web team at <a data-fr-linked="true" href="mailto:weborders@babycity.co.nz">weborders@babycity.co.nz</a> with the URL linking to the competitor&#x2019;s offer, and the team can verify it, and process your transaction from there. Our web orders email is manned Monday - Friday 8am - 4.30pm. For urgent weekend inquiries about a price promise, please ring your nearest store, the team can verify a price promise and process sales over the phone.</p>

Price Promise

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